Frequently Asked Questions (FAQ)


How many types of fantasy sports are there?

Right now, Prime Captain offers four different sports, all hold the same objective that you have to create your team of players from any upcoming match and join the contest. Cricket is Prime Captain’s most popular fantasy sport however, the fantasy sports app also offers contests for football, Baseball, and basketball. Going forward, Prime Captain is working on different sports like kabaddi, hockey, soon will come up with the new update.


How to get a Free Entry in any Fantasy premier league contest?

There’s a very minimal amount of an entry fee involved in the contest of Prime Captain. However, here’s a chance to get a FREE ENTRY in the Mega contest. Prime Captain provides contests on social media like guess the player, quiz, Predict and win in which you can participate by answering the question asked, winners will get Free entries the Grand League in International matches.


How to choose Captain & vice- Captain in Fantasy league?

The captain and vice-captain are the two most essential decisions you'll make while making your fantasy team, as captains earn 2X points and vice-captains get 1.5X points.
Choose the player who will be 100% available for the match you are playing for.
Make sure the player you choose is in decent form, as this will increase his chances of contributing high points to the squad.
To enhance your chances of getting the most points, choose Captain and Vice-Captain from separate teams. For each match, choose more than one team. As a result, you can experiment with different Captain and Vice-Captain combinations.
One can win real money playing fantasy games online with the proper game knowledge and awareness.


How do I earn money with Prime Captain?

There are other ways to earn on Prime Captain besides creating teams and participating in contests.

1. Refer and Earn
Yes! You can earn money by referring your friends and family to install the application. Every referral will earn you a 50rs cash bonus up front. Furthermore, if your referral friend deposits 100 rupees or more, you will receive 10% of that amount as a referral bonus, which you can withdraw. As long as your new referral deposits money, you will continue to receive 10% of that amount.

2. Affiliate program
You can join our affiliate program if you have a large number of followers on your social media accounts, YouTube channels, or Telegram channels. You must promote the app on your channels, and if your referrals enter a paid contest, then you will get a specific %(Percent) of Commission and you will become an affiliate partner with Prime Captain.

The more users you bring to Prime Captain, the higher your revenue is.

How do i sign up?

Click on the Register, Enter the details. After clicking Register, an OTP will be given to the phone number you provided; enter the OTP and click Submit. You are now a Prime Captain user. You can save your time by signing up with either Facebook or Google, and we'll take care of the rest.


How much of a sign-up bonus will I receive after I sign up?

You will get Rs.100 sign up bonus.


Can I edit my information?

You cannot edit your information once it has been saved.

What type of contests can I participate in?

You can participate in a paid contest for a chance to win real cash and/or practice contest to improve your Fantasy Cricket skills until you are confident enough in your selection skills to enter the Paid contest for a chance to win cash.


What are paid & practice contests?

Paid contests are those in which users pay an entry fee and compete against one another for cash prizes. The user with the most Fantasy Cricket Points in the contest will receive the prize money. In Practice contest, there will be no entry fee for this contest, unlike the paid contest. This contest will assist you in improving your Fantasy Cricket abilities. You can enter the paid contest and win cash once you're confident in your selection skills.


What is Grand/Mega League?

A league in which a maximum number of users compete for a high winning amount.


What is head-to-head Contest?

A head-to-head contest is one in which two users compete against one other directly to win the prize money.


What do I win in a paid contest?

You can win cash in a paid contest; you can withdraw that cash into your bank account.


Can I join future leagues and contests in advance?

Yes. The future leagues are scheduled in the app, so you can join the contest for that league in advance.


How do you decide the winner of a contest?

A user having fantasy sports team with the highest points at the end of the match will be the winner of the contest.


What happens if two or more users have a tie? How are you going to distribute the prize?

If there is a tie between two or more users, the Prize money will be divided evenly among them.

• WITHDRAWAL

How long does it take to credit the withdrawal amount?

- INSTANT WITHDRAWAL-

Instant withdrawal will be processed within 30 minutes during the period of 10:00 AM to 2:00 AM Midnight. If it takes more than 30 minutes then Rs.10 charges will be waived off and your full payment will be processed.

- NORMAL WITHDRAWAL-

Normal withdrawal will be processed within 2 to 4 working hours.



How much is minimum withdrawal limit?

The minimum winning withdrawal limit is 199 and the Minimum referral bonus withdrawal limit is 500.


How long it takes to credit the withdrawal amount to my bank account?

The maximum time it takes to credit the withdrawal amount in the account is 3-4 hrs, of bank working days. The user withdrawal request received on Sunday will get its withdrawal amount on Monday.


Is Paytm wallet withdrawal available?

Paytm bank withdrawal is available but we don't have Paytm wallet withdrawals right now, but it will be available soon. As of now, you can only withdraw through the bank and Paytm bank.


Is instant withdrawal available?

Yes.


It’s been more than 24 hours but I have not received the money yet. Why?

We are giving withdrawals within 2 to 4 working hours. If sometimes an issue with the user's bank details then it will take around 24 hours for the bank to process withdrawal or until the issue gets resolved whichever is earlier. If you will not receive your withdrawal within a specified time then mail us at support@primecaptain.com, we will check and take appropriate action to initiate the withdrawal.


How can I withdraw my winning amount?

Before you place a withdrawal request of the amount of your winning, ensure that
* You have verified your Bank and PAN details.
* You have a winning balance of more than INR 200
Now go to Prime Captain > Profile section > Accounts > Winning/Referral withdrawal.


Can I withdraw my cash bonus?

No, you cannot withdraw Cash Bonus amount but it can be used to join the cash bonus usable contest.


• DEPOSIT

How can I deposit cash to my prime captain account?

Click the wallet icon at the top of the screen, then 'Add Cash,' and you'll be taken through the complete payment procedure.


How much can I deposit cash in a single day?

The maximum amount that can be deposited is Rs.10,000. It might extend depending upon the offers.


What if the payment is deducted from the card or any payment source but not added in Prime Captain?

If the payment is debited from the user’s bank account but not added to the Prime Captain wallet, in such a case, there is a delay in communication among the parties involved in the transaction primarily from the bank end. Users will get his/her money into their bank account from the bank end within the working days of the bank.


What are the ways to Add Cash in the Prime Captain Account?

There are various ways to add cash in Prime Captain account like
• Debit / Credit Card • Net Banking.
• Wallet like Payzapp.
• UPI App ( Google pay, Phone Pay etc).
• UPI.
• Paytm.


Can I use an international card to deposit?

Prime Captain is only permitted to operate in India. As a result, we are unable to allow our users to deposit cash into their Prime Captain accounts using international credit cards. Money can only be deposited in your account by Indian banks.


How much is the maximum deposit amount?

The maximum deposit amount is 10,000rs. It might extent depending upon the offers.


Where can I see my transaction history?

You can see your transaction history within the application itself. Your transaction history like Add cash, winning, league join, referral earned etc all the details with the date is mentioned in the transaction. Follow the following steps.
Captain > Profile Section > Account > Transaction

What documents do I need to verify?

A copy of your bank account (That shows your name, Bank name, Account number, and IFSC code) and PAN card. You must also manually enter some information.


How to do Mobile and Email Verification ?

• If asked, enter your valid mobile number, you will receive an OTP for verification. Enter the correct OTP received on the given mobile number and verify your mobile number.
• If asked, enter the correct mail id, you will receive OTP on the given Mail ID, enter the correct OTP to verify your mail-id.


How to do PAN verification?

• After email and mobile verification, you are required to check your PAN card details.
• Enter the correct PAN number and fill the details asked in the PAN card verification form then click on the verify button.
• After that, Upload a clear picture of the front side of your PAN card where your PAN card details and your photo is printed.
• In case your PAN details are incorrect it will decline and you will receive a message on a registered mobile number with the reason for declining your PAN card and correction required.


How to do Bank Account verification?

• Click on the BANK.
• Fill the details asked in the Bank verification form.
• Do not forget to upload a clear picture of your Passbook / cancelled check /online bank statement / Paytm Bank.
• Ensure that each of your details of Bank account number, IFSC code, account holder name is visible on the uploaded image.
• Click "Submit".
Note: Uploaded Pan and Bank details should be Same person. Two different users Pan & Bank details will not be verified.


How long it take to verify Bank Account and Pan Card?

To verify Bank Account & Pan Card it takes 24 working hours. If it is not verified within 24 hours then reach out to us on support@primecaptain.com


Can I change Pan and Bank details once it is verified?

In such case you need to reach out to us on support@primecaptain.com from your registered mail id and request us for the change with Appropriate reason, once your reason is accepted you will be allowed to upload new Pan or Bank details by following the same procedure as before.


Where will I get my referral code?

Once you log in, go to the Profile section at the top left corner of the screen, then click on the Invite Friends option, there you will find the referral code and Invite friend link.


What's the difference between Cash Bonus & Referral bonus?

When your friend registers in the Prime Captain app using your referral code, then you will get a bonus of Rs.50, which is called CASH BONUS. When that referred friend makes a deposit of Rs.100 or more, you will receive 10% of that amount, that amount is called a REFERRAL BONUS.


Do I get a cash bonus if the referred person refers to any other user?

No, you will not get any cash bonus if the referred person refers to any other user. It only applies to your referral.


How long will it take to receive the cash bonus after making a referral?

Your cash bonus will instantly be added to your Prime Captain wallet.


Are there any eligibility criteria to get a referral bonus?

Yes, to be eligible for a referral bonus, first you need to add a minimum of Rs. 100 in your Prime Captain wallet. Note- The user should be registered using your referral code.


How to utilize the amount of referral?

The amount of Referral BONUS can be utilized either in the withdrawal of money or can be used to join any contest present in Prime Captain Fantasy Sports Application. The most unique feature of playing on Prime Captain is that you can withdraw the amount of referral bonus that no other fantasy sports app offers.


What if someone (User/Friend) forgets to enter my referral code?

If your friend forgets to use your referral code, then you will not get any referral bonus on his deposit.


How can I change my referral code?

NO, you cannot change the referral code given to you. It is permanently set and is unique for every user.


How to get referral bonus?

• Deposit minimum 100rs in your Prime Captain Account to be eligible for referral bonus.
• Share your referral code or invite friends link with your friends using various sharing platforms.
• If a new user uses your provided link or Refer code during Signup then he is considered as your Referred user.
• Now on the first deposit by your referral above 100rs, you will be rewarded with 10% of his deposited amount.


Is there any eligibility criteria to get Referral Bonus?

Yes, to be eligible for referral bonus, first you need to add minimum Rs. 100 in your Prime Captain wallet.
NOTE: User should be registered using your referral code.


How my referral amount get distributed?

The earned amount through the referral will be divided into 50% REFERRAL BONUS and 50% CASH BONUS.


Can I withdraw my Referral Bonus?

Yes. The minimum withdrawal limit is Rs.500.

How will I score points?

The users are awarded scores on the basis of the on-field performance of their selected players in the live match.


When are points updated?

Points are updated every few minutes during the match, however the final points and scores are calculated and updated after the match completion. For national and international matches points & scores are updated immediately after match completion, however to update local matches points & scores takes time.


When are winners declared and prize distributed?

The declaration of the winners and prize distribution is done only after proper points & score calculation after the match completion. Declaration of winners and distribution of prize for local matches takes time as the scores are being collected manually from the field and then verified and updated in the system.


Where can I see score?

You can see scores on the scorecard which is available within the application.Followed
Prime Captain > Scorecard > Select Match

How long it takes to update Point system after match completion?

To update Points/ranks can take some time than usual because we are trying to update the points on a real-time basis.We also verify the points with live score feeds provided by our official sources to ensure that the points/ranks are correctly updated after every match. Once the results come out the final scores, points and rankings will declare accordingly.

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