Privacy Policy

At Prime Captain, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our AI-powered betting and analytics platform, including our website, mobile apps, and related services (collectively, the “Services”). By using our Services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide you with a personalized, secure, and effective betting experience. The types of information we collect include:

a. Information You Provide

• Account Information: When you sign up for Prime Captain, we collect details such as your name, email address, username, password, and, if applicable, payment information for premium services.

• Betting Preferences: Information about your favorite sports, teams, or betting interests to tailor our AI-driven predictions.

• Communications: Any information you share when contacting us via email, live chat, or support tickets.

• User Content: Feedback, reviews, or other content you submit on our platform.

b. Information Collected Automatically

• Usage Data: Details about how you interact with our Services, such as pages visited, features used, bets placed, and time spent on the platform.

• Device Information: Data about the device you use, including IP address, browser type, operating system, and device identifiers.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, analyze usage, and deliver personalized content. See our Cookie Policy (#) for details.

• Location Data: Approximate location based on your IP address to comply with regional regulations and customize content (e.g., odds formats or available sports).

c. Information from Third Parties

• Analytics Partners: We may receive aggregated data from third-party analytics providers to improve our Services.

• Social Media: If you connect via social media accounts, we may collect profile information like your username or public profile data, subject to your privacy settings.

2. How We Use Your Information

We use your information to deliver, improve, and secure our Services. Specific purposes include:

• Providing Services: To create and manage your account, deliver AI-driven betting predictions, and process transactions.

• Personalization: To tailor betting suggestions, odds, and content based on your preferences and usage.

• Analytics and Improvement: To analyze platform performance, identify trends, and enhance our AI algorithms and user experience.

• Communication: To send you updates, promotional offers, support responses, or important notices (e.g., policy changes).

• Security and Compliance: To prevent fraud, ensure platform security, verify identity, and comply with legal obligations (e.g., anti-money laundering regulations).

• Marketing: With your consent, to send personalized marketing about Prime Captain’s features or promotions.

3. How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our Services, such as payment processors, cloud hosting providers, or analytics firms, under strict confidentiality agreements.

• Legal Obligations: When required by law, such as to comply with court orders, subpoenas, or regulatory requirements (e.g., gambling or tax authorities).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to this policy.

• With Your Consent: When you explicitly agree to share your data, such as opting into a third-party promotion.

• Aggregated Data: We may share anonymized, aggregated data (e.g., betting trends) with partners for analytics or marketing, ensuring it cannot identify you.

4. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Access: Request a copy of the data we hold about you.

• Correction: Update or correct inaccurate information in your account.

• Deletion: Request deletion of your account and associated data, subject to legal retention requirements.

• Restriction: Limit how we process your data.

• Portability: Receive your data in a structured, machine-readable format.

• Opt-Out: Unsubscribe from marketing communications via email or account settings, or disable personalized ads where applicable.

• Cookies: Manage cookie preferences through our Cookie Settings (#) or your browser.

To exercise these rights, contact us at [email protected] (mailto:[email protected]). We will respond within the legally required timeframe (e.g., 30 days for GDPR requests). We may verify your identity to protect your account.

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. For example:

• Account information is kept while your account is active and for a limited period after deletion to meet regulatory requirements (e.g., 7 years for financial records).

• Usage data is retained for analytics purposes, typically up to 3 years, unless anonymized.

• Communications are kept as needed to resolve inquiries.

When data is no longer needed, we securely delete or anonymize it.

6. Security Measures

We implement industry-standard security measures to protect your data, including:

• Encryption: Data transmission (e.g., via HTTPS) and storage are encrypted.

• Access Controls: Only authorized personnel can access user data.

• Monitoring: Regular audits and monitoring to detect and prevent security threats.

• Responsible Gaming: Tools to support responsible betting, such as deposit limits or self-exclusion options.

Despite our efforts, no online platform is 100% secure. If you suspect unauthorized access, contact us immediately at [email protected].

7. International Data Transfers

Prime Captain operates globally, and your data may be processed in countries outside your jurisdiction (e.g., where our servers or service providers are located). We ensure compliance with applicable data protection laws, such as GDPR for EU users or LGPD for Brazilian users, using mechanisms like Standard Contractual Clauses or adequacy decisions.

8. Children’s Privacy

Our Services are not intended for individuals under 18 (or the legal gambling age in your jurisdiction). We do not knowingly collect data from minors. If you believe we have collected such data, contact us at [email protected], and we will delete it promptly.

9. Third-Party Links

Our Services may contain links to third-party websites (e.g., betting partners or payment processors). We are not responsible for their privacy practices. Review their policies before sharing information.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our Services, technology, or legal requirements. We will notify you of significant changes via email, platform announcements, or by updating the “Last Updated” date. Continued use of our Services after changes indicates your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer:

• Email: [email protected]

• Live Chat: Available 24/7 via our platform

Thank you for trusting Prime Captain with your data. We’re committed to keeping it safe while helping you win smarter.