Responsible Gaming

At Prime Captain, we are committed to providing a safe, enjoyable, and responsible betting environment. While our AI-powered platform is designed to enhance your betting experience with data-driven predictions and analytics, we recognize that gambling should always be a fun and controlled activity. Our Responsible Gaming policy outlines our commitment to supporting our users, offering tools to manage betting behavior, and providing resources for those who need help.

1. Our Commitment to Responsible Gaming

Prime Captain is dedicated to fostering a responsible betting culture. We believe that gambling should be an exciting form of entertainment, not a source of financial or emotional distress. Our goal is to empower you with the tools, resources, and information needed to bet responsibly and maintain control over your gaming activities. We comply with applicable gambling regulations and industry best practices to ensure a safe and transparent environment for all users.

We encourage all users to approach betting with mindfulness and to use our platform in a way that aligns with their personal and financial well-being. If betting stops being fun, we’re here to help you take a step back.

2. Principles of Responsible Gaming

To guide our users, we promote the following responsible gaming principles:

• Bet for Entertainment: Treat betting as a form of leisure, not a way to make money or solve financial problems.

• Set Limits: Decide in advance how much time and money you can afford to spend, and stick to those limits.

• Stay Informed: Understand the odds, risks, and rules of the sports or events you’re betting on.

• Avoid Chasing Losses: Never try to recover losses by placing more bets, as this can lead to unhealthy habits.

• Balance Betting with Life: Ensure betting doesn’t interfere with your personal, professional, or social responsibilities.

• Seek Help if Needed: If betting feels out of control, reach out for support immediately.

3. Tools to Support Responsible Gaming

Prime Captain provides a range of tools to help you manage your betting activity and stay in control. These tools are accessible through your account settings and include:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your account to manage your spending.

• Bet Limits: Cap the amount you can wager over a specific period to keep your betting within budget.

• Time Limits: Restrict the time you spend on the platform to maintain a healthy balance.

• Reality Checks: Receive periodic notifications reminding you of the time spent betting or your current spending.

• Self-Exclusion: Temporarily or permanently suspend your account if you need a break from betting. Self-exclusion periods can range from 24 hours to indefinite, depending on your needs.

• Cool-Off Periods: Take a short break (e.g., 24 hours or 7 days) to pause betting without closing your account.

• Loss Limits: Set a maximum loss threshold to prevent overspending during a session or period.

To activate these tools or learn more, visit your account’s Responsible Gaming section or contact our support team at [email protected].

4. Recognizing Problem Gambling

Problem gambling can affect anyone, and early recognition is key to addressing it. Signs that betting may be becoming problematic include:

• Spending more time or money on betting than you can afford.

• Feeling anxious, stressed, or irritable when not betting or after losses.

• Neglecting work, family, or personal responsibilities due to betting.

• Borrowing money or selling possessions to fund bets.

• Hiding your betting activity from friends or family.

• Trying to “chase” losses by placing more bets to recover money.

If you or someone you know is experiencing these signs, we encourage you to seek help immediately. Prime Captain is here to support you with tools and resources to regain control.

5. Resources and Support

If you need assistance with managing your betting or suspect you may have a gambling problem, we provide access to resources and professional support organizations. Below are some trusted organizations that offer confidential help:

• Gamblers Anonymous: A global support network for individuals affected by problem gambling. Visit www.gamblersanonymous.org or call their hotline for local support groups.

• GamCare (for international users): Offers advice, counseling, and a helpline for gambling issues. Contact them at www.gamcare.org.uk

• National Problem Gambling Helpline (for international users): Call 1-800-522-4700 (US) or find local equivalents in your region.

• Prime Captain Support: Our team is available 24/7 to assist with responsible gaming tools or guide you to appropriate resources. Reach out at [email protected] or via live chat.

We also provide in-platform resources, such as guides on responsible betting and links to self-assessment quizzes, to help you evaluate your gambling habits.

6. Protecting Vulnerable Users

Prime Captain is committed to preventing underage gambling and protecting vulnerable individuals. Our measures include:

• Age Verification: We require all users to verify their age and identity during account creation to ensure compliance with the legal gambling age (18 or higher, depending on your jurisdiction).

• Parental Controls: We encourage parents to use filtering software (e.g., Net Nanny or CYBERsitter) to prevent minors from accessing gambling platforms.

• Account Monitoring: Our systems monitor for unusual activity that may indicate problem gambling, and we may reach out to offer support or restrict access if needed.

• No Targeting of Vulnerable Users: Our marketing practices avoid targeting individuals who may be at risk of problem gambling.

If you believe a minor or vulnerable person has accessed our platform, contact us immediately at [email protected].

7. Our Role in Responsible Gaming

As a responsible operator, Prime Captain adheres to strict standards to promote safe betting:

• Compliance with Regulations: We operate in accordance with applicable gambling laws, including those in Brazil and other jurisdictions where our Services are offered.

• Staff Training: Our support team is trained to identify signs of problem gambling and provide assistance or direct users to resources.

• Transparent Information: We provide clear information about odds, risks, and the random nature of betting outcomes to ensure informed decision-making.

• Partnerships: We collaborate with responsible gaming organizations to stay updated on best practices and support industry-wide efforts.

8. How You Can Stay in Control

Here are practical steps to maintain responsible betting habits on Prime Captain:

• Set a budget before betting and never exceed it.

• Use our responsible gaming tools to enforce limits on deposits, bets, or time.

• Take regular breaks to avoid prolonged betting sessions.

• Avoid betting under the influence of alcohol or when feeling stressed or emotional.

• Monitor your betting activity through your account dashboard to track spending and time.

• Reach out for help if betting starts to feel overwhelming.

9. Contact Us

If you have questions about our Responsible Gaming policy, need help with our tools, or want to discuss concerns about your betting behavior, our team is here for you. Contact us at:

• Email: [email protected]

• Live Chat: Available 24/7 via our platform

We’re committed to supporting you in enjoying betting safely and responsibly.

Thank you for choosing Prime Captain. Let’s keep betting fun, safe, and rewarding.